I am able to ship within the United States and internationally. All orders are shipped at a flat rate with USPS insurance.

United States customers will receive complementary shipping and handling costs for a limited time. International customers will be responsible for shipping and handling.

New Jersey state residencies are subject to NJ sales tax which will be automatically added to orders during checkout.

Q: How long will it take to get my order?

A: Orders will be packed and shipped within 1 business day of purchase. An email notification is sent with a tracking number as soon as your item is packaged and ready to ship.

Note: Tracking info may take 1-3 days to appear on the USPS web site.

Q: What happens if I think my package was lost or stolen?

A: In most cases, packages are simply delayed. If the tracking status says “delivered” but you still haven’t received it, please allow an additional 2-3 days for actual delivery.

Please note that PremAligner Inc. is NOT responsible for stolen packages.

Q: I provided the incorrect shipping address, now what?

A: The customer assumes responsibility for any mistakes made entering the shipping address. Please ensure you enter the correct shipping address when checking out. If you find your address to be incorrect, please e-mail me immediately after checking out so this can be resolved. Once orders have shipped to an incorrect address there is nothing I can do and PremAligner Inc. cannot be held responsible. In this case, you can contact USPS with your tracking number in an attempt to intercept the package. No refunds will be granted for packages lost or missing due to an incorrect address.

Q: I received the wrong quantity of items. Now what?

A: While I’m very thorough when packaging your items, mistakes happen. Please contact me immediately and I will work to correct your order at no additional cost to you.

Refunds & Exchanges

I love when my customers are pleased and I want you to enjoy using your PremAligners! If you are unhappy with your purchase please get in touch with me via my contact page/email (premaligner@gmail.com), so I can resolve the problem as soon as possible.

PremAligners must be returned in the condition that they were received. I do not honor refunds on PremAligners that have been used.

Buyer is responsible for all return postage costs. Refunds will be granted upon receipt of returned PremAligners in their original condition.

I am not able to facilitate exchanges at this time.